Refunds and Returns:

We offer a 30 days return policy, because of the personal nature of our products, The returned goods must not affect the re-sale, otherwise, except for quality problems, the 30-day refund policy is not supported

Please do not attempt to return your product without contacting us first, you can email us service@isexmachine.com and receive a Return Number (RMA#) along with the proper address to return the items to. Usually the returned product will be processed for you within three days after we receive it. After our inspection, the product is in line with the return policy, and the payment will be returned to the original payment account within three days from the date of receipt. We will require your Name, Order Number and reason for the return request.

When ordering products from our website, it is your responsibility to choose the correct item(s). By making a purchase from us you are confirming that you fully understand all the terms and conditions stated here and also agree to all terms and conditions.

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 30 days to the address you receive from us. Items returned without original packaging will not be refunded so please keep all packaging for the 30 days return period. If you have any further questions or problems, please email us at service@sinloli.com

Please note: As part of the return process, if the returned item is found to be in perfect working condition, a 20% restocking fee will be applied.